Managed IT Support That Keeps London Businesses Running
Proactive monitoring, real humans on the helpdesk, and the kind of reliability your business depends on.
Why Managed IT Support Matters More Than Ever
In 2026, the average London business relies on 17 different SaaS tools, a hybrid workforce, and infrastructure that spans on-premise servers, cloud platforms, and employee home offices. The complexity has outpaced what most internal teams can handle alone.
Outsourced IT support is no longer a cost-cutting exercise. It is the difference between a business that reacts to problems and one that prevents them.
What You Actually Get
When you partner with Nerdster for managed IT support in London, you get a team that treats your infrastructure like their own. We install lightweight monitoring agents on every endpoint, server, and network device. Those agents report back to our operations centre around the clock.
When something goes wrong, we know about it before your staff do. A failing hard drive, an expired certificate, a switch running hot — these are the quiet problems that turn into loud outages if nobody is watching.
Your team gets a single number and email to reach our helpdesk. No phone trees, no ticket portals with three-day SLAs. A real engineer picks up, triages the issue, and either resolves it remotely or dispatches someone to your office. Our average first-response time sits at 8 minutes. Resolution for common issues is under 30 minutes.
Built for Regulated Industries
We cut our teeth supporting hedge funds and private equity firms where downtime during market hours is not an option. That background shapes how we work. Every process is documented. Every change is logged. When your compliance team or the FCA asks questions, we have answers ready.
This discipline carries over to every client we support, whether you run a 10-person consultancy or a 200-seat trading floor.
Transparent Pricing, No Lock-In
Our managed IT support plans start at £45 per user per month. You get a clear scope of what is included, and we do not pad invoices with out-of-scope charges. Contracts run on 30-day rolling terms after an initial 90-day onboarding period, because we would rather keep you by doing good work than by locking you in.
If your current IT provider takes days to respond, if you are tired of being treated like a small fish, or if you simply want IT that works without you having to think about it — we should talk.
Why choose Nerdster
Predictable Costs
Flat per-user pricing means no surprise invoices. You know exactly what IT costs each month, making budgeting straightforward.
Fewer Disruptions
Proactive monitoring catches problems before they reach your team. Our clients see 73% fewer critical incidents after the first 90 days.
A Team That Knows Your Business
You get a named account manager and engineers who understand your systems, your people, and your compliance obligations.
FAQ
Frequently asked questions
How quickly can you onboard our company?
Most businesses are fully onboarded within 10-15 working days. We run a structured discovery phase, document your environment, deploy our monitoring tools, and brief your team on how to reach us.
Do you support hybrid and remote workers?
Yes. The majority of our clients operate hybrid models. We manage endpoints wherever they are, including home offices, co-working spaces, and client sites.
What's included in your per-user pricing?
Helpdesk access, monitoring, patch management, vendor liaison, and quarterly reviews are all included. Hardware procurement and project work are quoted separately.
Can you work alongside our internal IT person?
Absolutely. Many of our clients have a single internal IT contact who handles day-to-day queries while we manage infrastructure, security, and escalations.
What industries do you specialise in?
Financial services is our core strength, including hedge funds, PE firms, and wealth managers. We also support law firms, consultancies, and fast-growing startups across London.
Ready to fix your IT?
Book a free 30-minute IT assessment. We'll review your setup, identify risks, and show you exactly what better IT looks like.