For offices in EC1–EC4, our City of London IT support page explains local access arrangements, connectivity and support around market hours.
What managed IT support takes off your plate
Managed IT support means somebody is responsible for keeping the technology working, not only repairing it after something breaks.
We handle the everyday requests, the maintenance people rarely have time for, the suppliers that need chasing and the security work that should happen in the background. You have one service to contact and a clear view of what is covered.
The aim is simple: fewer interruptions, less time spent coordinating IT and better decisions about what to do next.
What it costs. Three plans, per user per month + VAT: Essential from £45, Managed from £65 and Premium from £80. Your proposal confirms the rate for your systems, sites and hours. Onsite visits and out-of-hours help desk are included on Premium; on the other two an onsite visit is £100 an hour. See what each plan includes, or book a free 15-minute call for a bespoke plan.
Friendly help for everyday problems
Your team can contact us by phone or email for help with devices, accounts, Microsoft 365, printers, connectivity and the other issues that interrupt a working day.
A support request should not disappear into a process. We confirm what is happening, take ownership and keep the person affected informed. Most work is completed remotely; when somebody needs to be on site, we arrange an engineer across London.
We also manage the wider supplier conversation. If the fault sits with the internet provider, a software vendor or a hardware warranty, we stay involved until there is a useful answer.
Maintenance, security and recovery
Good support includes the work users do not see:
- Monitoring devices, servers, networks and cloud services
- Applying operating-system and software updates
- Managing Microsoft 365 identities, licences and permissions
- Reviewing endpoint protection, email security and multi-factor authentication
- Checking backup jobs and testing that important data can be restored
- Keeping an accurate record of devices, access and changes
These controls reduce avoidable disruption and make it easier to answer questions from clients, insurers and auditors. Where a formal framework applies, we can help with the technical controls and evidence without pretending to replace your legal or compliance advisers.
Technology advice as the business changes
Day-to-day support solves today. Regular technology reviews help you prepare for tomorrow.
We look at recurring support issues, ageing equipment, licence spend, security risks and the plans the business has already made. From that we build a practical roadmap: what needs attention now, what can wait, what it is likely to cost and who owns the next step.
That may mean improving Microsoft 365, replacing unreliable equipment, moving a workload to the cloud, opening another office or adopting AI tools safely. The recommendation starts with the business outcome, not a product catalogue.
Circuits are part of that. We hold the relationship with the carrier, so when a line needs upgrading, a second office needs connecting or a contract is coming up for renewal, pricing it and running the order is our job rather than yours. Our connectivity price check will show what your address can get and what it costs.
For organisations that need deeper leadership, our technology strategy and fractional CTO service adds budgeting, board reporting, supplier decisions and delivery oversight.
Support hours that match the business
Our own service desk operates Monday to Friday, 8am to 6pm. Monitoring continues outside those hours, and wider support can be agreed for firms with earlier starts, later finishes or critical operations.
Some round-the-clock cover is delivered with trusted UK partners. That arrangement is stated in the proposal, including who responds, how an incident is escalated and when Nerdster’s own team takes over. The important point is that the cover is defined before you need it. Our guide to what IT support costs in London explains the different kinds of 24/7 cover and how round-the-clock support is usually priced.
Switching without losing support
A change of provider is manageable when access, ownership and timing are dealt with early.
We begin by mapping users, devices, systems, licences and suppliers. We confirm administrative access and data ownership, agree the handover with the outgoing provider and deploy the new monitoring and security tools before their service ends.
Most straightforward businesses complete onboarding in 15 to 20 working days. More complex estates take longer, and we say so during discovery. The plan includes an overlap so your team is not left without a working route for support.
A good fit for businesses that want clarity
Nerdster works with businesses of every kind. We are particularly useful where downtime is disruptive, information is sensitive or technology decisions keep landing on somebody whose actual job is elsewhere.
You do not need to be regulated or highly technical. You need to want a responsive support team, sensible security and a clear plan for the technology the business relies on.
