Get one connected system instead of four apps
We give boutique fitness, Pilates and gym studios across London one connected system — class booking, membership billing, unmanned 24/7 access and recovery IoT — instead of four apps that do not talk to each other.
What that gives you:
- Secure 24/7 access lets members train off-peak, with entry tied to their live membership status and a full audit trail behind it.
- Clear reporting shows attendance and at-risk members in one place, so support reaches people in good time.
- A documented blueprint means your next site is built on proven foundations rather than from scratch.
Boutique fitness keeps growing, and recovery has joined it. Saunas, ice baths, cryotherapy and contrast therapy are now part of what members expect to book.
That growth creates a specific problem. A new studio is greenfield — you are not migrating a legacy system, you are choosing an entire technology stack at once, under build pressure, while signing your first members.
Get the architecture right and every site after this one gets easier. Get it wrong and you spend year two untangling four apps that were never meant to connect.
We build the stack as one system, so your team runs classes and recovery sessions instead of troubleshooting integrations.
Design your member record before you pick the apps
Most studios start by picking apps: a class-booking platform, a billing tool, a door-access product, maybe a recovery timer. Each is fine on its own.
The trouble is that none of them share a member record. The same person exists four times — once in booking, once in billing, once in access control, once in your accounts — and no single screen gives you the whole picture.
We start from the opposite end. We design the member record first, then choose tools that serve it. Class booking, recurring billing, waitlists, 24/7 access, recovery slots and retail all attach to one identity.
That single source of truth is what makes churn analysis, automated dunning and clean multi-site reporting possible later — and it is almost impossible to retrofit once you are live and trading.
Open the door to live members and nobody else
A boutique studio’s space sits quiet between the morning and evening peaks, and members increasingly expect to train on their own schedule. Unmanned, membership-tied access lets you offer those hours safely, with security and accountability built in from the start.
We deploy smart locks and time-coded entry checked against live membership status, so an active member can train at 6am or 10pm while the desk is unstaffed. Lighting, music and recovery equipment activate on entry and power down afterwards.
CCTV and access logs cover the period, and a lapsed membership simply stops opening the door — all running over a properly segmented network infrastructure rather than a consumer router in a cupboard.
Done properly, this only works when access is wired into the same membership system as everything else — so entry always reflects a member’s live status, with a clear record behind every visit.
If you are planning a new studio, we are happy to talk through how booking, membership and 24/7 access fit together as one system. You can get in touch here.
Make your recovery rooms bookable and billable
Recovery is where systems often fall short. Sauna, cryotherapy, ice-bath, and contrast sessions are time-boxed and easy to double-book or lose track of when they live on a clipboard.
We treat each recovery resource as bookable, billable inventory. Members reserve and pay for a recovery slot exactly as they book a class, the equipment reaches temperature on schedule, and usage flows into the same ledger and reporting as classes and retail. The result is recovery that is properly accounted for and reliably managed — and a member journey that feels like one studio, not a fitness app stapled to a wellness sign-up sheet.
Put real infrastructure behind your front desk
Behind the front desk sits real infrastructure: wifi for members and staff, CCTV, door access, music and AV systems, VoIP, and the card payments that fund all of it.
We deliver these as managed IT support so they stay reliable and monitored, not left to whoever set them up at launch.
Compliance is part of that, not an add-on. Every card terminal, app checkout and stored recurring-billing token falls within PCI-DSS scope, and our cybersecurity work designs the network to reduce and maintain that scope, with Cyber Essentials as a recognised security baseline.
For GDPR we minimise what you collect. For recovery studios we treat basic health-screening information as sensitive data with proper access controls, retention and consent. Members trust you with their card details and, increasingly, their health — the technology should earn that trust.
Open site two from a template, not from scratch
The real payoff arrives at site two. Because we build your first studio as a documented blueprint — covering booking, billing, access, recovery IoT, network, security and reporting — your next opening is a roll-out of a proven template rather than a fresh project.
As you scale we move accounting from Xero to Microsoft Dynamics 365 Business Central and consolidate everything into a central Power BI layer. Head office sees attendance, utilisation, retail and membership churn across every site from one dashboard.
That is the difference between a studio with some apps and a studio group with a system — and it comes from getting the foundations, the security and the data model right at the first site.
When you are ready to plan your next opening, we can walk you through what a proven roll-out template looks like for a multi-site group.
Need London IT support across all of this? See our overview of IT support in London — pricing, compliance posture, and FAQ in one place.