Day to day
Fewer interruptions and less chasing
Your team has a clear place to get help. We look after devices, accounts, Microsoft 365, connectivity, suppliers and the routine work that keeps problems from building up.
Managed IT supportLondon managed IT support
IT support in London that makes running your business easier.
We take care of day-to-day IT, cyber security, cloud and Microsoft 365, then help you make better technology decisions as the business grows.
2013
Supporting businesses since
8am–6pm
Core support, Monday to Friday
London
On-site help when needed
One service, two priorities
Support for today. A plan for tomorrow.
The immediate work and the longer-term thinking belong together. We handle both, with clear ownership and plain-English advice.
Looking ahead
Technology decisions with a clear reason
We help you prioritise security, budgets, cloud, projects and future changes. You get a practical roadmap, not a list of products to buy.
Technology strategyWhat we look after
The essentials, joined up
Your proposal sets out the exact scope. These are the areas most businesses ask us to own.
People and devices
Friendly user support, starters and leavers, laptops, phones, patching and device management.
Microsoft 365 and cloud
Accounts, licensing, Exchange, Teams, SharePoint, Intune and the cloud services around them.
Cyber security
Identity, email, endpoint protection, monitoring, awareness and sensible controls people can follow.
Backup and recovery
Backup oversight, recovery planning and restore tests so there is a workable response when something goes wrong.
Networks and suppliers
Connectivity, Wi-Fi, offices and coordination with the third parties your technology depends on.
Reviews and roadmap
Regular conversations about risk, spend and priorities, turned into a plan your leadership team can use.
Who we help
IT support shaped around your business
We work with businesses of different sizes and sectors. Where the risks or requirements are stronger, the service changes with them.
Growing businesses
A complete IT function for teams that need reliable support without building a department of their own.
Learn moreProfessional services
Secure documents, dependable Microsoft 365 and practical help for office, remote and travelling teams.
Learn moreFinancial services
Day-to-day support with stronger documentation, resilience and security where the firm’s obligations require it.
Learn moreHealthcare
Reliable systems and sensible controls for practices, clinics, laboratories and other patient-facing teams.
Learn moreTechnology businesses
Cloud, identity, device and security support that can develop as the team and product grow.
Learn morePrivate clients
Discreet, joined-up support across offices, homes, devices and travel.
Learn moreSecurity and assurance
Clear evidence, without pretending every framework applies
We are Cyber Essentials certified and can do the technical work needed for Cyber Essentials and Cyber Essentials Plus assessment.
For regulated or audited organisations, we document the systems, suppliers and controls that support your obligations. We work with your compliance or legal adviser on scope; we do not claim that using Nerdster makes a business compliant by itself.
Getting started
A straightforward move to better support
Understand the setup
We talk through the team, systems, recurring problems and plans. You get an honest view of where we can help.
Agree the service
The proposal sets out scope, hours, responsibilities, projects and the monthly cost in writing.
Take over carefully
We document access, introduce monitoring and security, and coordinate the handover so support continues.
Tell us what would make IT easier
Share what is taking time, causing stress or holding the business back. We will come back to you during business hours to arrange a useful first conversation.
Message sent
Thanks for getting in touch. We will reply within 2 hours on a business day.
Contact details
0330 043 7414
Mon-Fri 8am-6pm
hello@nerdster.co.uk
We reply within 2 hours
71-75 Shelton Street
Covent Garden, London WC2H 9JQ
IT assessment
A review of your IT, your security posture and your compliance readiness, free of charge.
- 30-minute consultation call
- Infrastructure & security review
- Compliance gap analysis
- Custom recommendations report
Based in Covent Garden and need more local detail? See our Mayfair IT support page.
FAQ
Common questions about IT support in London
What does managed IT support include?
We agree the exact scope with you. It normally covers user support, Microsoft 365 administration, device management, patching, security, backup oversight, supplier coordination and regular technology reviews. Larger projects are quoted separately before they begin.
What hours do you cover?
Our core service runs Monday to Friday, 8am to 6pm. Monitoring continues outside those hours. If your business needs wider incident cover, we agree it explicitly; some round-the-clock services are delivered with trusted UK partners under the same access and confidentiality controls.
Can you support people outside London?
Yes. Most support is delivered remotely, so people elsewhere in the UK receive the same day-to-day service. We provide on-site help across London and arrange visits elsewhere when the scope calls for it.
Can you take over from another IT provider?
Yes. We plan the handover with you, collect the documentation and access we need, and introduce monitoring and security in stages. The aim is to keep your team supported throughout the change.
Can you help with cyber security and compliance?
Yes. We can improve identity, email, devices, backups, monitoring and recovery, and help produce technical evidence for Cyber Essentials, ISO 27001 or sector-specific work. Your legal or compliance adviser remains responsible for interpreting which rules apply and signing off compliance.
Do you provide strategic IT advice as well?
Yes. We turn the issues, risks and planned changes we see into a practical roadmap. For businesses that need more leadership time, our fractional CTO service can support budgets, suppliers, projects and board-level decisions.