IT support in Mayfair, without the Mayfair theatre.

No — and we would rather say so than claim a serviced-office address we barely use. Our office is at 71-75 Shelton Street in Covent Garden, WC2H 9JQ, about a mile and a half from Berkeley Square: a short taxi or a twenty-minute walk. What matters more than the postcode is who arrives. Because we stay deliberately small, the engineer who comes to your office is the one who already knows your environment, rather than whichever contractor happened to be closest.

Most issues never need a visit — our average first response is 12 minutes and the majority are resolved remotely on first contact. When something genuinely needs hands on the kit, we schedule same-day for anything blocking work and give you a real time rather than a window. We will not promise a fixed number of minutes across central London: nobody controls traffic between Covent Garden and Grosvenor Square, and a provider who guarantees it is telling you something they cannot deliver.

Yes, and it is one of the more common Mayfair constraints. Much of W1 is Grade II listed or sits inside the Mayfair Conservation Area, so chasing new cabling into walls, running external cable or touching the facade is often not permitted. We design around it: high-density wireless, reuse of existing risers and containment, fibre or structured cabling only where a route already exists, and managed switches sized so you are not re-cabling in two years. Where landlord or managing-agent consent is needed, we prepare the technical detail for that application.

It changes who you negotiate with more than what is technically possible. Many Mayfair buildings provide shared internet through the managing agent, which is adequate for email and visibly poor for a trading desk, large file transfers or investor video calls. We test what the building actually delivers at your desk, tell you honestly whether it is sufficient, and where it is not we scope a dedicated leased line — including the lead time, which in central London routinely runs 60 to 90 working days and is the single most underestimated item in any office move.

Every engineer is UK-based, on our own payroll, DBS-checkable and under NDA. We do not offshore the helpdesk, so your principals are never describing their setup to a stranger in another timezone. For family offices we scope explicitly which devices are in scope — the office, the principals, and often the household — and keep access logs so you can see who touched what. We are Cyber Essentials certified ourselves, not merely sponsoring clients through it.

A fixed monthly retainer based on user count, covering unlimited UK helpdesk, monitoring, security, Microsoft 365 administration and on-site visits across London. We do not bill per ticket or per hour, because charging by the incident rewards a provider for leaving problems unsolved. Project work — an office move, a Microsoft 365 migration, a penetration test — is scoped and quoted separately so nothing appears on an invoice that was not agreed first. You get the figure in writing after the review.

Rolling 30-day terms once the 90-day onboarding window is complete. We do not hold your tenancy, your domains or your documentation hostage — the estate documentation we build is yours, and we will hand it to an incoming provider properly. A retainer should be renewed because the service is good, not because leaving is painful.

Yes, and the earlier you involve us the cheaper it is. The items that derail central London office moves are almost always ordered too late: the leased line, the landlord or managing-agent consents, and comms-room power and cooling. We produce a dated plan working backwards from your move date, deal with the building and its agents directly, and are on site for the first morning so day one is not spent hunting for a Wi-Fi password.

Yes. We sponsor clients through Cyber Essentials and Cyber Essentials Plus as part of the retainer, with a near-100% first-time pass rate because we do the technical remediation properly rather than ticking boxes. For firms facing LP, investor or insurer security questionnaires, we complete the technical sections and provide the supporting evidence.

Yes, and most firms in the £5m-£100m band end up wanting both. The fractional CTO sits in your leadership meetings, owns the technology roadmap and translates between board and engineering, while the managed IT team keeps the lights on underneath. One contract, one point of accountability.