Sector dossier

Get IT support for tech startups in London that scales when you do

Secure infrastructure from day one, certification when a buyer asks for it, and no rebuild at Series A.

Friendly support · practical security · clear documentation

15–20 days

Working days to a full onboarding, with no gap in cover

8am–6pm

Core support hours, Monday to Friday

Since 2013

Nerdster Ltd has supported London clients (company no. 08223563)

The startup IT timing problem

You have to move fast, ship product and win customers. At the same time, investors and enterprise buyers expect the security posture of a company ten times your size.

Build that infrastructure too early and you burn capital. Build it too late and the technical debt lands exactly when you can least afford it.

We size IT support for London startups to solve that timing problem. Secure from day one, certified when someone asks, and built so Series A does not mean starting again.

Cloud infrastructure that does not eat your runway

Your cloud should accelerate you, not become a cost centre. Too many startups either over-provision and burn runway, or under-invest and pay for a migration when scale arrives.

We design architecture on AWS, Azure or Google Cloud for your current stage and the next one. Auto-scaling, cost controls, infrastructure-as-code and proper environment separation go in from the start.

When the product takes off, the infrastructure follows it and the bill stays predictable.

Security that does not slow your engineers down

Enterprise security stacks assume a dedicated security team and a six-figure budget. You need protection that nobody has to babysit and that developers will not route around.

We cover the surface that matters: endpoint detection and response, email security, identity and access management, and continuous monitoring. It sits quietly until it stops something.

That is the posture that gets you through a customer security questionnaire and investor due diligence without hiring a CISO.

Answer “Do you have SOC 2?” without losing the deal

That question now appears in investor due diligence and enterprise procurement as standard. Not having an answer costs deals and weakens your position on the ones you keep.

We run readiness programmes end to end: policy development, technical controls, evidence collection and pre-audit preparation. Your founding team stays on the product.

Cyber Essentials is usually a matter of weeks. SOC 2 readiness takes longer, so we assess where you actually are before you commit to a date with a customer.

Borrow CTO-level judgement when you need it

Technical founders use us as a sounding board on architecture. Non-technical founders use us for the whole stack.

We advise on cloud architecture, vendor selection, build-versus-buy, security strategy and technical due diligence preparation. When an investor or acquirer wants to understand your technology, we help you present a picture that holds up to scrutiny.

Scaling from 10 to 100 without the growing pains

The stretch from 10 to 50 to 100 people is where IT either scales or collapses. Identity management, onboarding automation, network design and security policy all have to move with headcount.

We build those foundations early and extend them as you grow. Your hundredth hire gets the same onboarding as your tenth, and your security posture gets stronger with scale rather than thinner.

What you get from us

Cloud infrastructure sized for now and next

AWS, Azure or Google Cloud architecture designed for your current stage and engineered for the next one. Auto-scaling, cost controls and proper environment separation from the start.

Security you do not need a CISO to run

Endpoint detection, email security, identity and access management and monitoring, in a configuration your team barely notices. Enough to pass a customer security questionnaire.

Investor and enterprise due diligence

Cyber Essentials, SOC 2 and ISO 27001 readiness — policies, technical controls, evidence collection and pre-audit prep — so a certification question stops costing you deals.

Borrow a CTO instead of hiring one

Senior technology advice on architecture, vendor choices, build-versus-buy, security strategy and technical due diligence. Available when you need it, not on payroll.

FAQ

Frequently asked questions

What does startup IT support cost?

Pricing is per user, per month, and it is flat — so a 20-person team knows its monthly cost in advance, and there are no callout fees. The per-user fee covers endpoint management, email security, cloud monitoring and helpdesk support. What moves the figure is headcount and the services you need, so we quote it once we have looked at your setup.

Can you help us achieve SOC 2 or ISO 27001?

Yes. We run readiness programmes covering policy development, technical controls, evidence collection and pre-audit preparation. Most startups need one of these to close enterprise deals or satisfy an investor, and the work is far easier when it starts before the deal is on the table.

Do you provide fractional CTO services?

We provide senior technology advice for founders who need it without a full-time hire. That covers cloud architecture, vendor evaluation, security strategy, technical due diligence preparation and roadmap planning.

How quickly can you onboard a new startup?

Core services — endpoint security, cloud monitoring, email protection and helpdesk access — go in first. A full onboarding, including the handover from an incumbent provider, usually runs 15 to 20 working days, and we run a parallel support period so there is no gap in cover.

Can you manage our AWS or Azure infrastructure?

Yes. We manage cloud infrastructure across AWS, Azure and Google Cloud, including architecture design, deployment, monitoring, cost optimisation and security hardening.

Tell us what would make IT easier

Share what is causing problems or taking up time. Our London team replies during business hours.

We respond within 2 hours during business days. Your data is handled per our privacy policy.

Contact details

0330 043 7414

Mon-Fri 8am-6pm

[email protected]

We reply within 2 hours

71-75 Shelton Street

Covent Garden, London WC2H 9JQ

IT assessment

A review of your IT, your security posture and your compliance readiness, free of charge.

  • 30-minute consultation call
  • Infrastructure & security review
  • Compliance gap analysis
  • Custom recommendations report