Service reference

Recover in hours with backup and disaster recovery that gets tested

Backups run automatically. Recovery gets tested every quarter and documented, so you know it works before you need it.

Clear scope · friendly support · practical advice

The short version

Included as standard

Everything here is covered by the agreed fee. Anything outside it is quoted in advance.

  • Automated daily backups with offsite replication
  • Microsoft 365 backup including Exchange, SharePoint, and Teams
  • Bare-metal server recovery and VM replication
  • Disaster recovery as a service (DRaaS)
  • Quarterly recovery testing with documented results
  • Ransomware-resistant immutable backup storage
  • RPO and RTO planning aligned to business requirements
  • Business continuity plan development and review

Would your backup actually restore?

Plenty of firms discover their backups do not work on the day they need them. The jobs were running. The logs looked clean. Then the restore failed on a corrupted image, an expired credential, or a configuration change nobody accounted for.

Backup and disaster recovery is not about having backups. It is about having backups you have restored from, and a plan for the day your primary systems stop.

What a business backup and disaster recovery service covers

We back up what your business depends on. Servers, workstations, Microsoft 365 data across Exchange, SharePoint, OneDrive and Teams, line-of-business databases, and your cloud infrastructure. Everything is encrypted in transit and at rest, held in UK data centres, and replicated to a second UK site.

Microsoft 365 deserves particular attention. Microsoft’s own retention has gaps. Deleted mailboxes purge after 30 days. SharePoint recycle bin items expire. Teams chat is not meaningfully backed up by default. Our M365 backup closes those gaps with granular recovery going back 12 months or more.

How to stop ransomware reaching your backups

As we set out in our guide to ransomware in 2026, the more capable ransomware variants go for your backups first. They find the repositories, encrypt or delete them, and only then encrypt production. At that point your choices are paying or starting again.

Immutable storage removes that choice from the attacker. Once data is written it cannot be modified or deleted for the retention period — not by an administrator, not by an attacker with your credentials, not by anyone. It is the single most effective way to keep your recovery options intact.

DRaaS: failing over to a working environment

Where prolonged downtime is not survivable, disaster recovery as a service keeps a live replica ready. Your critical servers and applications replicate continuously to our cloud recovery platform. If the primary site goes down — ransomware, hardware failure, fire, flood — we fail over to that replica.

Your team connects over VPN and carries on working while we deal with the primary site. For financial services clients this is not a nice-to-have: FCA operational resilience and DORA both require you to show recovery within defined tolerances.

We test the failover every quarter, document the result, and adjust the plan as your environment changes. So when a regulator asks how you would recover from a major incident — as they do of hedge funds and every other regulated firm — you hand them the report.

Tell us what would make IT easier

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Contact details

0330 043 7414

Mon-Fri 8am-6pm

[email protected]

We reply within 2 hours

71-75 Shelton Street

Covent Garden, London WC2H 9JQ

IT assessment

A review of your IT, your security posture and your compliance readiness, free of charge.

  • 30-minute consultation call
  • Infrastructure & security review
  • Compliance gap analysis
  • Custom recommendations report

What you get from us

Proof your backups restore

A backup job that reports success is not the same as a restore that works. We test recovery every quarter and give you the documented result, so any failure surfaces in a test rather than in a crisis.

Immutable backups, out of ransomware's reach

Your backups sit in immutable storage. Once written, data cannot be modified or deleted for the retention period — not by an administrator, and not by an attacker who already holds your network.

Restores in hours, not days

On DRaaS, your environment comes back up in our cloud platform within 4 hours. Where an hour of downtime costs real money, that is the difference between an inconvenience and a crisis.

FAQ

Frequently asked questions

Does Microsoft not back up our 365 data?

Microsoft guarantees infrastructure availability, not your data. If someone deletes a SharePoint site, an employee's mailbox is wiped, or ransomware encrypts OneDrive files beyond the version history window, Microsoft will not recover it for you. You need a separate backup.

How often are backups taken?

Standard configuration is three times daily for servers and once daily for Microsoft 365 data. For clients with lower RPO requirements, we offer continuous replication with recovery points every 15 minutes.

Where is our backup data stored?

Primary backups are stored in UK-based data centres. Offsite replicas go to a geographically separate UK facility. For clients with data sovereignty requirements, all storage remains within the UK.

What does a disaster recovery test involve?

We simulate a complete site failure, spin up your environment from backups in our DRaaS platform, verify all applications and data are functional, and document the results including actual recovery times. Your team can participate or we handle it independently.

How quickly can you recover a single file versus an entire server?

Individual file restores typically complete within 15 minutes. A full server recovery from bare metal takes 2-6 hours depending on data volume. DRaaS failover for virtualised environments completes within 1-4 hours.